Healthcare and Medicine Reference
In-Depth Information
Box 5.1 Recommendations for Best Management Practices
in Relation to Diversity, from the Society for Human
Resource Management
Managing diversity
Organizations are beginning to recognize the impact of a diverse work force,
and the following recommendations by Performance Resources,
Inc. have
been made on how to better manage diversity.
￿
Be flexible; try to adapt to the style of the person with whom you are
communicating.
￿
Understand that cultural differences exist.
￿
Acknowledge your stereotypes and assumptions.
￿
Develop consciousness and acceptance of your own cultural background
and style.
￿
Learn about other cultures.
￿
Provide employees who are different with what they need to succeed:
access to information and meaningful relationships with people in power.
￿
Treat people equitably but not uniformly.
￿
Encourage constructive communication about differences.
Benefits of diversity
Performance Resources Inc. described how organizations who value diversity
and learned to manage diversity effectively have experienced the following
benefits.
￿
Diversity brings a variety of ideas and viewpoints to the organization,
especially when creative problem-solving is required.
￿
Diversity increases productivity and makes work fun and interesting.
￿
Employees take risks, play to win rather than not to lose, and, as a result,
creativity, leadership, and innovation are enhanced.
￿
Employees are empowered and have a sense of their potential and value
to the company.
Maintaining a positive workplace environment
The following steps have been recommended by Performance Resources Inc.
when organizations are attempting to maintain a positive work environment
in a continually changing and diverse workplace.
￿
Understand that communication is the key to breaking down the cultural
barriers between people.
￿
Be clear, concise and avoid slang, especially with those for whom English
may be a second language.
￿
When a conflict arises, consider the possibility that the root cause may be
cultural in origin.
￿
Be especially alert for the non-verbal
language of those whose cultural
background is different from your own.
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