Healthcare and Medicine Reference
Help workers flex their own style to adapt more to others'.
Recognize how others express their backgrounds and their opinions
through their conversational styles.
Recognize others' preferred conversational styles without judging.
Identify how others define the group or occasion to choose between
Practice actively listening to others.
DOES TEAMWORK LEAD TO HIGHER PRODUCTIVITY
AND BETTER WORKER PERFORMANCE?
Wisner (2001) reports that Bell Atlantic Corporation conducted an
extensive research study on the benefits of placing workers in teams. In
particular, they were interested in three key success factors: productivity,
service quality, and employee satisfaction. Bell found that all three factors
were increased by teamwork. They achieved this success by developing an
organizational structure that included the following:
An office committee made up of supervisors and managers to identify,
coordinate, and communicate team needs.
Physically grouping team members together and changing furniture to
remove high walls.
Training workers and supervisors in team processes, cooperative com-
munication, and problem-solving skills.
Holding weekly team meetings to discuss results, solve problems, or to
cross-train team members.
A performance feedback system that provided individual results, team
results, and summary data about other teams' performance. This cre-
ated an environment of acknowledgment and learning that many
workers applauded. The feedback system also helped to identify “best
practice” workers, who were then asked to share their skills with other
While productivity went up rather dramatically in this study, so did
worker satisfaction. When comparing the non-grouped workers with
teamed workers, Bell discovered that: the number of employee sugges-
tions increased; employees participated more in meetings; employees took
more initiative in identifying and solving problems; and some employees
volunteered to take on additional assignments in the office.
Bell decided to find out why teaming improved work to such a degree.
Their conclusions were that: teams provided common goals through joint
Search Pocayo ::