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This chapter defines three types of work-related problems that impact a
worker's performance: job stress, job dissatisfaction, and worker burnout.
It is suggested that the three move in tandem with one another, with job
stress leading to job dissatisfaction, and dissatisfaction, unless corrected,
leading to burnout. Many researchers believe that burnout is a type of
depression that saps motivation to work. All three conditions impact
work effectiveness and often intrude into the personal lives of workers.
Instruments to measure stress, dissatisfaction, and burnout are provided,
but in the case of burnout a simple question asking workers if they are
depressed can have the same impact as the use of a burnout instrument.
Supervisors observing worker attitudes and performance can often iden-
tify all three conditions on the basis of simple behaviors such as tardiness,
missing work with vague reasons, decline in the quality and quantity of
work, and a thorough lack of enthusiasm. Early research suggesting that
unhappy workers had the same level of productivity as happy ones has
been thoroughly debunked in later research showing that job unhappiness
not only affects productivity but may have a negative impact on health,
mental health, and personal and family lives. Several workers gave their
personal descriptions of how it feels to have each of the three work-
related conditions discussed in the chapter.
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