Healthcare and Medicine Reference
In-Depth Information
APPENDIX C
Managing Workers Using the
New Interactive Technologies
INTRODUCTION
An essential aspect of effective supervision is the ability of workers and
supervisors to communicate effectively with one another, but for what
purpose, under what conditions, and in which context? With interactive
technologies and the Internet, supervisors no longer need to supervise
workers in face-to-face meetings but now have the freedom to use email,
interactive television, websites, online courses for staff development, and
any number of new and creative ways of communicating that are unre-
stricted by time and place. Are these methods effective and do they pose
problems? This appendix will look at the new technologies and provide
the current research on their effectiveness. Before we do that, however,
let's consider the issue of communicating between supervisors and work-
ers and what we hope to accomplish.
COMMUNICATING SUPERVISORY INTERVENTIONS
Loganbill, Hardy, and Delworth (1982) describe critical aspects of super-
visor techniques or strategies that should be a part of any supervision
experience. These aspects are not limited to a specific format but should
be considered in evaluating the effectiveness of supervision through any
medium and include the following.
1. Facilitative interventions are worker-centered and help workers learn
and apply the necessary skills in the treatment process either in face-
to-face meetings or in a more indirect way (memos, telephone con-
versations, and emails).
2. Interventions that use confrontation are used to examine and compare
work because workers are experiencing conflict in their work-related
relationships or because supervisors have concern about a worker's
performance. This should always be done face-to-face.
Conceptual interventions are used when supervisors ask workers to
think analytically or
theoretically. In this
type of
interaction, group
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