Healthcare and Medicine Reference
In-Depth Information
Understanding Job Stress,
Job Dissatisfaction, and Worker
This chapter discusses three main issues related to work-related problems:
job stress and the reasons behind it, worker dissatisfaction and the many
personal and work-related reasons people become unhappy at work, and
worker burnout and the many signs that workers are beginning to develop
symptoms of depression on the job. Additionally, the chapter provides sev-
eral personal reflections by workers with job stress and burnout. Finally,
the chapter includes major instruments to measure all three issues and, by
way of understanding what the instruments measure, the chapter includes
a discussion of intrinsic and extrinsic factors in job satisfaction and consid-
ers three main theories of management leadership and their potential
impact on stress, job satisfaction, and burnout: Theories X, Y, and Z.
The National Institute for Occupational Safety and Health (NIOSH)
defines job stress as “the harmful physical and emotional responses that
occur when the requirements of the job do not match the capabilities,
resources, or needs of the worker” ( NIOSH, 1999, p. 1 ). Job stress is some-
times confused with job challenge, but challenge energizes us emotionally
and physically and motivates us. When we master a challenge, we are often
satisfied with our work. Job stress, on the other hand, has harmful physical
and emotional consequences when not handled well or when it is difficult
to change because workers have no control over it. The NIOSH report
(p. 5) offers the following job conditions as ones that may lead to stress:
￿ The design of tasks : Heavy workload, infrequent rest breaks, long
work hours and shiftwork; hectic and routine tasks that have little
inherent meaning, do not utilize workers' skills, and provide little sense
of control.
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