Healthcare and Medicine Reference
In-Depth Information
After the initial two sessions, Jane sent the coach a weekly progress
report by email. Brief telephone calls augmented the reports. Several
times Jane was clearly not following through on the strategies they had
decided on and the coach called her in for a chat about why things
didn't seem to be going better and what could be done about it. The
coach and Jane also worked out a “360,” a management technique used
to get maximum feedback from others on Jane's work performance.
With work evaluations coming every 3 months, they had less than
3 months to resolve the problem, and they did. The next evaluation
placed the clients' performance in the low excellent range and her job
was secure.
How did this differ from counseling? The client had initially gone for
therapy when she saw her work evaluations begin to deteriorate. She was
also working longer and longer hours but getting little done and feeling
more and more unhappy at work and stressed. The counselor felt that
Jane was experiencing a mild depression in response to being passed over
for a promotion. There were also some conflicts in the family that
seemed to be troubling her and could have been responsible for her poor
work performance. Counseling consisted of trying to find out more
about her feelings regarding the promotion and her concerns about her
family. There were some very good discussions and the counselor felt
that therapy was certainly helping her until a quarterly evaluation sug-
gested that her performance had slipped even more. Concerned that
counseling wasn't helping, Jane sought out the life coach on the advice
of some co-workers who had used her in the past with good success. In
comparing the two forms of help, Jane said,
“I liked both people. I thought they were very competent and caring. I think the
counselor was helpful in getting me to talk about my reaction to not getting the
promotion and my family problems. She was right in thinking that I was
depressed. I was. I just didn't know what to do about work and in that regard,
she wasn't very helpful.
“When I went to the coach, all she talked about was work. I felt there were
other things that needed dealing with but that work was the most important thing.
She helped a lot. She was very nice in a no-nonsense sort of way, and she knew
her stuff. In no time, I was back on track at work but felt there were other issues
I needed to deal with before the same thing that happened at work started happen-
ing again. So I went back to the therapist and I'm very happy with the work
we're doing together. Why didn't I stay with the coach? I don't know. My life is
a lot more complicated than work. I thought I needed someone who would listen
and help me figure it all out. I don't think charts and 360s work well for all life
problems, but maybe they do. I'd recommend a coach for very practical problems
and a counselor for more complicated problems. That's my read on it, anyway.”
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