Healthcare and Medicine Reference
Table 10.2 Rating Scale for Evaluating Performance in the Example Merit Pay
Scheme to which Table 10.1 Refers
Outstanding—Performance in this category is clearly
exceptional. Must be properly documented with
examples applicable to the individual performance
Significantly exceeds expectations—Significantly
exceeds performance standards established for the
position. Must be properly documented with
examples applicable to individual performance
Exceeds expectations—Exceeds performance
standards established for the position. Must be
properly documented with examples applicable to
the individual performance category.
Meets expectations—Meets all standards of
performance established for the position.
Unsatisfactory—Not acceptable. If an employee is not
to be terminated for non-performance, a written
plan for improvement must be developed with the
supervisor. No merit raise will be granted for the
performance review period in which an
unsatisfactory performance rating is earned.
A follow-up evaluation shall be provided as
determined by management. In the case of a
ninety (90)-day performance improvement plan,
an evaluation session will be conducted each thirty
(30) days and a final evaluation issued at the end
of ninety (90) days.
A Case to Evaluate
You are supervising a young woman whom you like very much as a per-
son. She is warm, funny, and kind but does a very poor job with clients.
It's not that she doesn't like them or want to help but her helping
impulses often get in the way and she relates to clients, not as a profes-
sional, but as an overly involved parent. She's taken clients home with
her, she's bought them gifts when they are feeling blue, she buys them
food from her own pocket and often drives them to places when they are
perfectly capable of doing this by themselves. In essence, she is develop-
ing severe dependency by doing what they should be doing for them-
selves if they are to achieve better social functioning. The clients aren't
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