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another or to workers who hold supervisors in low regard by continually
ridiculing them or negating their role publicly. There are humane and pro-
fessional ways to handle disagreements and they typically aren't in public
gatherings where others experience embarrassment and lose of respect. For
those reasons, good agency citizenship is important. Let's consider how this
can be outlined in the standards for evaluation of workers.
Objectives for Good Agency Citizenship “Workers are expected to
act in a professional manner. That includes treating others with respect,
consideration, and dignity. Workers who openly disagree with others and
cause discomfort to agency personnel and who fail to work differences
out with other workers, staff, and supervisors will have this undesirable
behavior identified in written evaluations. If the identified behavior is not
resolved in a 6-month period, with help and assistance from the agency,
the worker will be terminated. Undesirable behavior includes frequent
public arguments with others, using derogatory names or terms with
others either publicly or privately, shouting at others, and the use of
words suggesting racial, religious, or gender bias. Problems with other
employees are to be worked out using the supervisor as the mediator. If
he or she is unavailable, the agency will provide mediators to help work
out legitimate professional and work-related problems. If the problems
causing the unacceptable behavior are personal, the agency expects the
worker to seek assistance from the agency's EAP or from a professional
Community Involvement
The human services are part of a broad community effort to help people.
Involvement in community efforts and professional organizations should
be an expectation of all human service agencies since it adds to the
strength of our helping efforts and creates a helping community that may
be a substantial force for change. I suggest released time to be a part
of community efforts and that supervisors might even be proactive
and suggest ways workers can be involved in community efforts. As
Saleebey (1996, p. 297) writes in his discussion of the importance of healthy
community life,
Membership [in a community] means that people need to be citizens—responsible
and valued members in a viable group or community. To be without membership
is to be alienated, and to be at risk of marginalization and oppression,
the enemies of civic and moral strength ( Walzer, 1983 ). As people begin to realize
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