Healthcare and Medicine Reference
In-Depth Information
CHAPTER 8
Preventing Workplace Problems
through Competency-Based
Management
INTRODUCTION
Throughout our book we've discussed the many reasons for workplace
problems. This chapter provides our best suggestions for rectifying the
many preventable problems in the workplace though a more logical
approach to management using the new research-oriented management
tool known as competency-based management (CBM). CBM uses many
of the same tools to evaluate and apply research on best management
practices as does competency-based practice in the medical and mental
health fields. This chapter provides an overview of CBM and suggested
ways it can be used to minimize work-related problems.
MANAGERIAL IMPERATIVES TO REDUCE WORKPLACE
PROBLEMS
Given the rapid changes in the social, economic, and cultural climate of
the country, the role of managers to help organize and run complex orga-
nizations and still provide cutting edge services is increasingly important.
In noting the importance of management, the American Board of
Examiners in Clinical Social Work (2004) indicates that when manage-
ment is competent, the new worker will be transformed “from an anxious
novice into an effective, contributing employee—but only if the supervi-
sor is highly competent and capable of providing high levels of guidance,
instruction, and support” (p. 1).
Scheaffer and Mano-Negrin (2003) indicate that another important
aspect of middle and upper management is to anticipate and plan for the
normal and the unusual crises that affect all organizations. Workplace cri-
ses may include budget cuts, loss of competent workers, difficulty in hir-
ing competent workers, and many other usual and unusual problems that
continually affect organizations. The authors call for crisis preparedness by
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